We must have a written complaint to proceed with the investigative process. You may use our complaint form or submit a letter. The written complaint must include the following information:
- Your name, address and telephone number
- The specific nature of the complaint
- A narrative of the events that transpired and the dates
- Whether you have attempted to resolve the matter with the entity or individual prior to contacting our agency
- Any names of individuals that you have worked with to resolve the complaint
It is helpful to include photocopies of any supporting documentation that you have pertaining to the specific nature of the complaint. This can include statements, correspondence, etc. Do not include original documents. Information submitted to our office that is confidential, such as bank statements, etc., will remain confidential and cannot be obtained by the public. This information may be shared with the entity and/or individual against whom the complaint is being made in an effort to resolve the matter.
Financial Institutions Complaint Form
Use this form for complaints against trust companies, mortgage lenders, consumer lenders, money transmitters, delayed deposit businesses and state-chartered banks, credit unions, and savings and loans.
Securities Complaint Form
Use this form for complaints against broker-dealers, broker-dealer agents, investment advisors, investment advisor representatives, securities issues, business opportunities and rental purchase agreements.
Emailing non-encrypted confidential information is not a secure option. Please contact the Department to set-up an encrypted email session or if you have a question.