What We Can Do
The Nebraska Department of Banking and Finance investigates complaints against financial entities which are regulated by the Department under the laws of the State of Nebraska. We are empowered to bring administrative action if there are violations of the laws we administer, and in appropriate cases, to refer matters to the proper authorities for further investigation and/or criminal prosecution.
What We Cannot Do
We cannot act as a court of law to resolve factual disputes. If you have this type of problem, you should consult a private attorney. We cannot give legal advice or act as your attorney. We do not investigate customer service complaints. Such complaints should be filed directly with the business and/or individual.
File a Complaint Online
We must have a written complaint to proceed with the investigative process. You may use our secure online complaint form or submit a complaint by mail. (For details on submitting by mail, see “File a Complaint by Mail” below).
It is helpful to include copies of any supporting documentation that you have pertaining to the specific nature of the complaint. This can include statements, correspondence, etc. These documents can be securely uploaded and submitted via the online complaint form.
Information submitted to our office that is confidential, such as bank statements, etc., will remain confidential and cannot be obtained by the public. This information may be shared with the entity and/or individual against whom the complaint is being made in an effort to resolve the matter.
File a Complaint by Mail
We must have a written complaint to proceed with the investigative process. You may use our complaint form or submit a letter. The written complaint must include the following information:
- Your name, address and telephone number
- The specific nature of the complaint
- A narrative of the events that transpired and the dates
- Whether you have attempted to resolve the matter with the entity or individual prior to contacting our agency
- Any names of individuals that you have worked with to resolve the complaint
It is helpful to include photocopies of any supporting documentation that you have pertaining to the specific nature of the complaint. This can include statements, correspondence, etc. Do not include original documents. Information submitted to our office that is confidential, such as bank statements, etc., will remain confidential and cannot be obtained by the public. This information may be shared with the entity and/or individual against whom the complaint is being made in an effort to resolve the matter.
Financial Institutions Complaint Form
Use this form for complaints against trust companies, mortgage lenders, consumer lenders, money transmitters, delayed deposit businesses and state-chartered banks, credit unions, and savings and loans.
Securities Complaint Form
Use this form for complaints against broker-dealers, broker-dealer agents, investment advisors, investment advisor representatives, securities issues, business opportunities and rental purchase agreements.
