A tech support scam is a type of fraud where scammers trick people into believing their computer, phone, or other device has a serious problem—like a virus, hacking attempt, or software error—and then demand money or personal identification information to “fix” it.

Here’s how it usually works:

The setup (the scare tactic):

• You might see a pop-up message on your screen claiming your device is infected or blocked.
• You might get an unsolicited phone call or email from someone pretending to be from Microsoft, Apple, or another legitimate company.
• The message often includes a fake error code or urgent warning (“Your computer is locked! Call this number immediately!”).

The hook:
The scammer urges you to call a “support” number or click a link. If you call, they’ll sound professional and claim to be from a trusted company.

The trick:
They might ask you to:

• Install remote access software (so they can take control of your device).
• Pay a fee for fake repairs, subscriptions, or antivirus software.
• Share personal or financial information, like credit card numbers or passwords.

The harm:
Once they have access, scammers can:

• Steal money or sensitive data.
• Install malware or ransomware.
• Lock your system until you pay them.

How to Protect Yourself:

• Don’t trust pop-ups or calls claiming to be tech support. Legitimate companies don’t contact you that way.
• Never give remote access to anyone you didn’t contact yourself.
• Keep your software updated and use reputable security tools.
• Hang up or close the page immediately if something seems off.
• Report scams to the FTC's website and the Nebraska Department of Banking and Finance's website.